Frequently Asked Questions

Get answers to common questions about Pony tails.

Most Pony tails appointments take 30 to 60 minutes depending on complexity, color matching, and styling. A consultation begins the visit to select shade and placement, then the ready-to-wear extension is fitted, blended, and styled to your desired finish.

Yes — our stylists assess your hair texture and color to choose extensions that blend naturally. We may trim or style the piece to match your hair’s movement and finish, ensuring the Pony tails look cohesive and realistic.

Pony tails extensions are engineered for stability and typically stay secure all day with proper fit and styling. Longevity depends on activity level and care; avoid aggressive tugging and have periodic checks to ensure clips remain tight for continuous wear.

You can wash and style Pony tails extensions gently at home following our care instructions. Use sulfate-free products, low heat settings, and avoid soaking attachment points. Always brush from ends upward and store the piece flat or on a form to preserve shape and quality.

Pony tails are versatile for both everyday wear and special events. Choose lighter, low-maintenance pieces for daily use, or premium, fuller options for dramatic evenings. Our stylists recommend based on your lifestyle and desired look for best results.

Regular maintenance includes gentle cleansing, weekly detangling, and avoiding heavy products near attachment areas. Schedule touch-ups if clips loosen, and visit us every 6–8 weeks for professional checks, reshaping, or replacement to keep your Pony tails looking seamless and fresh.